Frequently asked questions

Select your products, add them to your cart, confirm your delivery details and proceed to secure payment. You immediately receive a confirmation email summarizing your order.

Any request to change or cancel must be sent to us as soon as possible at info@presentoirbijoux.com, stating your order number. We will do our best to reply before the order ships; after that, the return procedure applies.

Yes. Our products are available by the piece or in bulk, with no minimum order. For a complete display case or a large volume, use the professional quote page: trays, busts, stands and display sets.

We accept bank cards and the other secure payment methods offered at checkout. All transactions are secure and encrypted.

No. Payments are processed by our secure payment provider. No complete banking data is stored by us.

Delivery takes 6 to 15 business days ; we deliver within the time stated for your area. Orders are first prepared within a few business days. See the details in our shipping policy.

Shipping is €4.95 on orders under €25 and free on orders over €25. A shipping option with loss, breakage and theft protection is available for orders over €25 at €5.90.

Yes: the store ships to mainland France, overseas territories, Europe and internationally (237 countries and territories). Depending on the destination country, import duties or taxes may be charged by local authorities on delivery; they are not included in the displayed price.

An email containing the tracking number is sent to you as soon as your order ships. You can track your parcel at any time via the link provided.

Note any damage precisely with the carrier when you receive the parcel, then contact us within 3 days by email with photographs. For a damaged product, we arrange a replacement or, if that is not possible, a refund. See our shipping policy.

You have 14 days from receipt of the last item to exercise your right of withdrawal. See our return policy.

Unless there is a special promotion, return shipping costs are borne by the customer.

The refund is made within 14 days of receipt of the returned product or proof of its shipment, whichever date is earlier.

You benefit from the legal guarantee of conformity (2 years) and the guarantee against hidden defects. Contact us at info@presentoirbijoux.com with photographs and your order number.

First count your jewelry by type: necklaces, rings, earrings, bracelets, watches. Then choose a box whose compartments match: slots for rings, hooks or enough length for necklaces, small compartments for earrings. See our jewelry boxes.

Hang them one by one on a bust, a T-shaped display or a necklace holder, or lay them flat in a tray with long compartments. See our necklace displays.

A winder keeps an automatic watch turning when it is not being worn, so that it stays on time and ready to wear. The direction and number of rotations are set according to the watch's instructions. See our winders.

Velvet and faux suede bring out gold and stones, wood warms up silver and natural designs, and clear acrylic fades into the background behind the jewelry.

Keep silver away from air and humidity in a closed compartment to slow down tarnishing.

Choose a single material and a single color of displays: the eye goes to the jewelry, not the stands.

Depending on the items and volumes, we can look into specific requests. Contact us via the contact page with the characteristics you want.

We provide faithful photographs, but minor variations may appear depending on how your screen renders colors. Dimensions and material are shown on each product page.

Our catalog is organized by type of stand: necklaces, bracelets, rings, earrings, watches, busts, cushions, trays, boxes, carrying cases, jewelry holders. For guidance, read the buying guide.

See our privacy policy, which complies with the GDPR.

Via the Your privacy choices page or your browser settings. Details in the cookie policy.