A question before ordering?
A question about a product, an order or a return? Write to us.
Have a question? We'll answer.
Product, lead time, order tracking or return: our team is here to help.
Contact us
Our team is at your disposal for any question about our products, your order, a quote request or if you need advice. Présentoirs à Bijoux (EMIR CORPORATION, SAS) replies to every inquiry within 48 business hours, Monday to Friday.
By email
info@presentoirbijoux.com
Please include your order number for faster handling.
Response time
Within 48 business hours, Monday to Friday.
Company
EMIR CORPORATION (SAS), trading as "Présentoirs à Bijoux". The registered office is shown in our legal notice.
What can we help you with?
- Order tracking : please include your order number for faster handling.
- Product question : features, dimensions, materials, availability.
- Professional quote request : quantities, store projects, trade shows, equipment for multiple points of sale. See the professional quote.
- Return or refund : see also our return policy.
- Complaint or after-sales service : describe the problem precisely; photos are welcome.
- Press and partnerships : collaboration or editorial proposals.
Advice on choosing
For advice on choosing, tell us the type and the number of jewelry pieces or watches to store or display, and how you will use it (home, shop window, trade show). You can also read our buying guide and the frequently asked questions, which answer most questions about shipping, returns and choosing a display.
Contact form
The form on this page lets you send us your message directly. Please enter a valid email address and describe your request precisely. If your message concerns an order in progress, put the order number in the subject line.
Complaints and consumer mediation
If a dispute with a consumer cannot be resolved directly with our customer service, you may use a consumer mediator free of charge. In accordance with Articles L.611-1 et seq. of the French Consumer Code, the mediator's contact details are provided in our General Terms and Conditions of Sale.
The European Online Dispute Resolution (ODR) platform is also available at: https://ec.europa.eu/consumers/odr.
Legal information
For any further information about the company, the terms of sale or the protection of your personal data, see our legal notice, our Terms of Sale and our privacy policy.
Quick answers
Before writing to us, your answer may already be here.
Can I return an item?
Yes, within 14 days of receipt, according to our terms of sale.
How do I request a professional quote?
Use the Professional Quote page: you'll get a reply within 48 business hours.
Is shipping free?
Yes, on orders over €25.