We do everything we can to offer products that suit your jewelry. If an item does not work for you, you benefit from the right of withdrawal provided by the French Consumer Code, as well as the applicable legal guarantees.

Right of withdrawal: 14 days

In accordance with Articles L.221-18 et seq. of the French Consumer Code, you have 14 days from receipt of the last item in your order to exercise your right of withdrawal, without having to give a reason and without penalty.

This right is strictly reserved for consumer customers (individuals acting for purposes outside their professional activity). It does not apply to purchases made for professional purposes; however, we review each request on a case-by-case basis.

How do you exercise your right of withdrawal?

1. Notify us of your decision before the 14-day period expires, by email to info@presentoirbijoux.com, using the standard form attached to our GTC or any other unambiguous statement.
2. Send the products back within 14 days of your notification at the latest, to the registered office address of EMIR CORPORATION (SAS), trading name "Présentoirs à Bijoux", stated in our legal notice.
3. Keep the proof of drop-off and the tracking number for the return.

To make the process easier, use our model withdrawal form: simply fill it in and send it to us by email. Any other unambiguous statement remains valid.

Condition of returned products

• Product in its original condition: unused, undamaged and complete (accessories, instructions, any tags).
• Original packaging preferred (otherwise, equivalent protective packaging).
• Include the invoice or proof of order.

We reserve the right to reduce the refund amount if the item has lost value as a result of handling beyond what is necessary to establish its nature, characteristics and proper functioning (Article L.221-23 of the French Consumer Code).

Return costs

Unless otherwise indicated at the time of the order or in a specific promotion, the direct costs of returning the goods are your responsibility. We recommend choosing tracked shipping suited to the value of the products, as the risk of loss or damage in transit lies with the sender. Wedge the corners, glass panels and linings of displays and boxes securely.

Refund terms

The refund is issued within 14 days of receipt of the returned product or of proof that it has been shipped, whichever comes first, in accordance with Article L.221-24 of the French Consumer Code.

The refund is made using the same payment method as that used for the order, unless you expressly agree otherwise. No fees will be withheld, except where applicable the outbound delivery costs, up to the cost of the cheapest standard delivery option offered on the site.

Exchanges

We do not carry out direct exchanges. To obtain a different product, please return the item concerned following the procedure above, then place a new order separately.

Products not eligible for withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:

• Goods made to the consumer's specifications or clearly personalized.
• Goods unsealed after delivery that cannot be returned for hygiene or health protection reasons.
• Goods liable to deteriorate or expire rapidly.

Legal guarantees

Independently of the right of withdrawal, you benefit from the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code, lasting 2 years from delivery) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code, 2 years from discovery of the defect).

These guarantees apply at no cost to the consumer. To make use of them, contact us at info@presentoirbijoux.com, stating the nature of the defect and your order number and attaching photographs.

Item damaged, missing or not as ordered on delivery

If you receive a product that is damaged, missing or not as ordered, report the problem within 3 days of receipt, by email to info@presentoirbijoux.com, with photographs. We will arrange for the product to be replaced or, if that is not possible, refunded.

Complaints and mediation

For any complaint, please contact us first at info@presentoirbijoux.com. Failing an amicable solution, you may use the consumer mediator free of charge, whose contact details are given in our GTC, or use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.